Support
Contact us
Email hello@tenthousandpixels.com and we'll reply within two business days. Tell us your device, iOS version and what happened, and include the video link if a location extraction didn't work.
Common questions
How do I save places from a video?
Share a TikTok or Instagram Reels link to trekka, or paste it into the app. trekka finds the places mentioned and adds them to your map.
A place is missing or in the wrong spot
Some videos don't say a place's name clearly. You can edit or remove any saved place in the app. If it keeps happening with a video, email us the link.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings → your name → Subscriptions → trekka. To restore a purchase on a new device, use Restore Purchases in the app.
How do I request a refund?
Apple processes refunds for App Store purchases. Visit reportaproblem.apple.com.
How do I delete my account and data?
In trekka, open Settings → Your account → Delete account. This permanently deletes your account and all of your data. If you can't sign in, email hello@tenthousandpixels.com with the phone number on your account. See our Privacy Policy for details.